Surveys

Surveys give you the opportunity to find out more about the needs, experiences, habits and preferences of your employees. This allows you to target your health measures even better and adapt them to your workforce.


You will find the item 'Surveys & Quizzes' under the topic 'Communication' in the left menu.

To create a survey, follow the steps below:

• Click on “Add poll / quiz” and select the type “Poll” in the top left-hand corner.
• If you want to use one of the existing templates, simply select it. All fields of a selected template will be transferred to the new survey. Otherwise, simply create your own survey by setting the “Use template” field to “No template”.
• Now define a title and a description.
• If you want to ensure that the survey can only be carried out once per user, activate the “Limit number of repetitions per user?” switch and enter 1 in the field that appears.


• Now it's time to create your questions. To do this, select the question type in the input mask and enter a question text.
• By clicking on the small button, you can specify whether the question should be a mandatory entry.
• If you have selected the “Multiple choice” type, you can now enter your answer options. You can use the arrow buttons on the right-hand side to sort them as you wish.
• You can now add as many questions as you like to your survey. To do this, click on “Add question” and repeat steps.
• Once you have compiled all the questions, you can save your survey. Your survey will appear in the list of surveys and quizzes.


Note:

You can export your survey results in the list view of the surveys and quizzes via the small button with the diagram in the form of raw data as an Excel file. You can then evaluate them there and display them in the form of diagrams, for example.

Please note: This function is of course only available to you if there are at least five survey participants.

You can also share the survey results as news via the app using the button next to it. This way, you can also share the results with your employees.


Tips:

In addition to one-off surveys, you also have the option of creating your own survey templates. This allows you to reuse your survey. To do this, click on the “Add quiz/survey template” button in the list view and follow the same steps.

Don't want to go live with your survey straight away? Then activate the “Draft” button to continue editing later.

After creating your survey, you can display a preview in the TELUS Health Engage Backoffice. To do this, visit the list of polls and quizzes and click on the button with the eye on the right.


Occasions for surveys

Surveys are a great way to get feedback from your employees. Especially when it comes to sensitive or confidential information, you can use the TELUS Health Engage Backoffice to ensure that survey participants remain anonymous and can express themselves freely.
Here are two particularly suitable occasions for a survey in the TELUS Health Engage app:
• Use a short feedback survey to get employees' opinions after an event. A template is available in the Backoffice for this purpose.
• With the survey tool in the TELUS Health Engage Backoffice, you can create an annual satisfaction survey that captures the mood of the workforce and reveals potential for optimization.


The perfect survey
Depending on the type of question, a survey can require a relatively high level of commitment from your colleagues. Therefore, make sure that it is not too extensive. As a rule, 3 - 10 questions is a good range for your survey.
If your survey does require more questions, you should make sure that you value the willingness of the workforce to participate in a particularly positive way.

Also note: the more extensive the survey, the lower the frequency should be. This will ensure that your colleagues are engaged.

To ensure a good structure for the survey, it is best to start with the more general questions and work your way up to the detailed and complex topics step by step.
If you ask for a rating - for example from 1 to 5 - always select an odd number of possible answers. This ensures that there is a neutral middle ground that undecided employees can choose from.

Also make sure that you create your survey as impartially and neutrally as possible. This is the only way to ensure that you obtain an honest and realistic assessment from your colleagues and gain maximum insight. It may be useful or necessary to consult the works council or staff council.


Maximize participation in your survey

To ensure that your employees are informed about the new survey, make sure you communicate it via all channels. Use the news & push function or a teaser. Make sure that the “Enable publication via news and push” switch is activated.
You can also give away small prizes to survey participants to increase motivation and engagement.


You can also communicate your survey results to the workforce via the TELUS Health Engage Backoffice and highlight a particularly interesting finding, for example - this will increase the willingness to participate in future surveys. To share the results, you can also use the small button with the arrow on the right-hand side of the Surveys & Quizzes list view.