News & Push Messages

News & Push is a great way to make your employees aware of news in the TELUS Health Engage app and thus increase the activity of your workforce.


Under the menu item “Communication” and “News & Push” you have the option of sending in-app messages and push notifications to your employees.
"News messages" are messages that are sent to the inboxes of TELUS Health Engage app users. You can find them in the TELUS Health Engage app at the top right under the small speech bubble.

You can also use push notifications to draw attention to news and display them on the home screen of your users' mobile devices. Tapping on the push message will then take them directly to the news.

To set up a news item, navigate to “News & Push” in the “Communication” menu item and click on “Create message”. You can now create your news item in the following input mask:

• First define the start and end date and time of your message.
• News items can optionally refer to a target, so select the target of your message in the next step. You can refer to surveys or their results, quizzes, the event calendar or a URL (e.g. links to websites or articles). These must therefore be created before you create a message. Then enter a button text that calls your employees to action. Otherwise, you can also create messages without an objective if you just want to inform your employees, for example in a welcome message for the kick-off event.
• Now give your message an appealing title.
• You can then formulate your message.
• Now save your message so that it is sent at the specified time.


Notes:

• News items can only be edited until their start time is in the past. You can therefore not reuse news items.
• Please also note that no emojis may be used in the title, subtitle and message. Otherwise you will receive an error message when creating the message.


Tips:

You can also save your message as a draft by activating the button below the date input. Drafts can be edited at a later date.


Your perfect news item:

There is no character limit for the title and description of your news item. However, keep in mind that it must be readable on a smartphone. So it's best to keep it short, crisp and clear. It's best to include the most important information right at the beginning of your news item. We recommend the following character limits to ensure optimal presentation:
• Title: maximum 35 characters
• Subtitle: maximum 42 characters
• Text: 450 characters.


News and pushes are a great way to get in touch outside of the workplace. However, make sure that you do not contact your employees too frequently with news, especially push notifications. Ask yourself the question in advance: “Do I have anything important to say?” Avoid daily contact with your employees and messages without added value such as “Have a great start to the week”.

Leave your news in the inbox for a maximum of one to two weeks. This will ensure that it remains clear and informative for your employees.

The best way to add news that your employees shouldn't miss under any circumstances is with a push message.
This is how you add them:

• Activate the “Also create a push message?” button below the date entry. Further windows for entering the date and time will now open.
• Select the date and time to send the push message. This will consist of the title and subtitle of your news item.


Notes:

• If the news item is linked to a push, you will not be able to edit it. Push messages go live immediately after they are created.
• Please note that the push message is sent at least 15 minutes after the linked message. This is the waiting time to ensure that the message is already synchronized in the app.
• Push messages are only displayed if they are enabled for the TELUS Health Engage app in the end device settings. If individual employees do not receive push notifications, they probably did not allow this when installing the TELUS Health Engage app. However, this activation can also be done later in the app settings. You can access the app settings via the icon with the three horizontal bars. To activate it, tap on “Reminder” and select the option “Allow notifications from the app”.


Tips :

Your perfect title and subtitle:
The title should summarize the content of your message in as few words as possible. Ideally, don't use any abbreviations and ask yourself the question “What is my news about?” With the subtitle, you can now integrate additional information, e.g. the date of an event, to increase the interest of your employees.

A short description is also available for your in-app news item. Ideally, you should answer the questions: “Why are you informing your employees about this?” or “What do you expect from your message?”

Your button text should ideally contain a strong CTA (call to action) that clearly communicates to your employees what they can do when they click this button, e.g. register for an event, complete a survey or read an article. .


Here are three examples of good titles and subtitles:

1. welcome message
Title: Welcome to the TELUS Health Engage app.
Subtitle: Get started right away and do something good for yourself!

2. office yoga
Title: Be part of it: Office Yoga
Subtitle: Sign up for our new yoga class.

3. survey
Title: Your opinion is needed!
Subtitle: Fill in the Health Day survey.